We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. Customers can order stunning outdoor … Overall a very good experience from a company that clearly care about customer satisfaction. I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. Well made and the colour is stunning. The two are disrupting the market by offering a direct-to-consumer model that cuts out the middlemen and expensive showrooms across the country. Opened the container and found that everything was covered in bird droppings. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). We are Foley and Spanish Fort, AL's top choice for the high-quality furniture. Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! Bought the FRANCO dining set. Thanks guys and we would buy from you again. It’s lovely quality, looks great and is super comfy. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? It’s lovely quality, looks great and is super comfy. Don't bother ordering. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! Delivered driver made me laugh too appreciate. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. Boost your curb appeal, beautify your outdoor living area, and complete the perfect pool design with pavers installed by Install-It-Direct. Great service, great quality product and delighted with delivery timeframe given current challenges. Great service, delivered on time. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Very impressed at the speed of delivery especially during lockdown. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Brilliant Product and Outstanding Customer Service. Was a little nervous of ordering after reading reviews. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. 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